RETURN POLICY

As a result of our free shipping policy, we charge a restocking fee of 20% on all non-defective returns and exchanges. Shipping charges are non-refundable under any circumstances. Items returned must be shipped back to us at your expense within our 14-day exchange period and must be in their original packaging and original new condition.  Custom-manufactured items are non-refundable.  

In the unfortunate event, you receive a defective product, we do sincerely apologize. Please keep in mind that we do not manufacture everything we sell, therefore we have limited control over the defect rate. However, we are here to help and will be happy to assist you with a return or exchange within the allotted period. Our warranty does not cover misuse of products, which has led to malfunctioning. Prior to sending any items back to us, you MUST Open a new ticket using the link below.

WARRANTY PERIODS

Our warranty period on most products is 14 days from the time of purchase.  Our warranty does not cover "Free or Gift with Purchase" items.  Our warranty does not cover misuse of products or products used in a commercial environment.  Some products have longer manufacturer warranties.

QUESTIONS

If you have further questions about Return, Exchange or Shipping policies, please email us at [email protected]om or give us a call at 647-477-5087

SHIPPING TIMES

In-stock orders will generally ship within 1 business day of cleared payment. Most orders will ship with Canada Post Expedited Service. This service is a ground service, and typically delivers within 1-6 business days. Upgraded shipping options are available. Please call our toll-free order hotline if you wish to upgrade your shipping 1-877-765-3790. We are not a shipping company and can not guarantee any delivery times or dates

 INTERNATIONAL SHIPPING (outside of Canada & USA)

The website is not set to offer international shipping quotes. International shipping fees are extremely costly and often are more expensive than the goods being purchased. Prior to asking for an international shipping quote, we request that you obtain a sample quote from Canada Post.  Please click on this link  CANADA POST  enter the following information 1. Enter the from Post Code "M1P4S6"  2. Select the ship to country "Your Country"  3. For Dimensions use 60cm X 28cm X 12cm  For Weight enter 10kg then click find.  If after obtaining your sample quote you agree that it is within your budget, you may email us for a more accurate detailed quote at [email protected]   Please provide details as to which item(s) you wish to purchase and provide your full shipping address.  When this procedure is followed correctly you will receive an accurate and proper shipping quote within 24 hours.  We do not ship to countries that restrict the import of casino goods.

SHIPPING INSURANCE

All orders are insured to cover damages of up to $100.00 CAD. Additional insurance is available at an additional charge. If you wish to add more insurance coverage to your order, you will need to call our toll free order hotline at 1-877-765-3790

SHIPPING ADDRESS

You are responsible for entering your shipping address information. Please make sure we have all the correct information to ensure a smooth delivery. Include any additional information we may require such as Unit number, Apartment number. PO Box number, Buzz code number etc....

If you fail to enter the correct shipping information, your parcel may not be delivered. In this event it will be returned to our location and you will incur additional charges. Our free shipping policy will only cover one delivery attempt.