Shipping Information

 

Most orders over $85.00 pre-tax will ship for free in Canada. The free shipping service is Canada Post Expedited Ground. Orders under $85.00 are subject to a $16.99 shipping fee.

Some orders will not qualify for this free shipping service. The exclusions include*,

• *Some Beyond point communities in Canada including some northern parts of Ontario, BC, Quebec and Newfoundland.
• *Raffle Drums
• *Poker Tables, Blackjack Tables & Roulette Tables (Any tables with legs) 
• *Shipping to Northwest, Yukon and Nunavut Territories   
• *Some remote communities of Canada including Northwest, Yukon and Nunavut territories as well as some northern parts of Ontario and Quebec may not qualify for our $12.99 shipping rate on orders under $65.00. Please contact us to confirm before ordering. 

Canada is geographically vast. When it comes to shipping costs , we at Straight Poker Supplies try to offer the best value for our customers. In some cases, the products we sell are very heavy or bulky and it’s difficult to determine what the actual shipping cost is until it’s time to prepare your shipping label. We are constantly making improvements to our shopping cart shipping module, to verify if a shipping surcharge is applicable. 

In some cases, specific postal codes are subject to a shipping surcharge for certain items but not for other items. Below is a list of exclusions to our free shipping policy, as well as regions that are exempt. Also find a description of our subsidized shipping policy where surcharges apply. You will also find an example of how our subsidized shipping works.

 
Straight Poker Supplies is offering Canadian customers who live in regions where a shipping surcharge is mandatory, a discount to offset that additional charge. This compensation is a 15% discount on the order subtotal.

Example:

Ken lives in beautiful Smithers, British Columbia, V0J2N3. He finds a nice poker chip set on our website for $89.99 with free shipping in Canada*
After our staff packs Ken’s order and attempts to print the shipping label, we realize that the shipping cost for this order is $38.58 
In this example, a shipping surcharge will apply. The surcharge is calculated as follows:

The order subtotal , less our 15% compensation discount, plus the shipping surcharge.
($89.99 minus 15% discount, plus $38.58 shipping surcharge)
With our discount policy, Ken’s order is discounted by $13.50

SHIPPING ADDRESS

You are responsible for your shipping address data entry information. Please make sure we have all the correct information to ensure a smooth delivery. Please include any additional information we may require such as Unit number, Apartment number. PO Box number, Buzz code number etc....

If you fail to enter the correct shipping information, your parcel may not be delivered.  In this event it will be returned to our location and you will incur some additional charges. Our free shipping policy will only cover one delivery attempt if the address is not filled in correctly. 

SHIPPING TIMES

In stock orders will ship generally within 1 business day of cleared payment. Most orders will ship with Canada Post Expedited Service. This service is a ground service, and typically delivers with 1-6 business days. Upgrade shipping options are available. If you require special shipping services, please call our toll free order hotline 1-877-765-3790  We are not a shipping company and cannot guarantee any delivery times or dates.

EXPEDITED SHIPPING UPGRADE OPTION

Some order may offer a shipping upgrade to Expedited Shipping.. This cost of this upgrade is $8.00 CAD.  This upgrade may not speed up your delivery date.  It will bump your order to the top of our processing priority and in most cases will allow your order to be processed within 2 hours during our business day.   It will also allow us to shop the most effective ground shipping option.

SHIPPING TIMES ON CUSTOM ORDERS

Shipping times on custom orders will vary depending on the order. Please read the advertised listing for more information.

SHIPPING INSURANCE

All orders are insured to cover damages up to $100.00 CAD. Additional insurance is available at an additional charge. If you wish to add more insurance to your order, please call our toll free order hotline to upgrade your shipping 1-877-765-3790  

SHIPPING POKER TABLES

Our poker tables are shipped with Freight Trucking Companies. Due to the size and weight of these items, we may not be able to deliver in your area. In the event that your table cannot be delivered, your purchase will be refunded the next business day.

QUESTIONS

If you have further questions about the Shipping policies, please email us at [email protected] or give us a call at 1-877-765-3790